常见问题 FAQ

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常见问题（FAQ）

Frequently Asked Questions (FAQ)

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Q：如何预约咨询服务？

Q: How can I book a consultation?

 

A：您可以通过网站预约表单、WhatsApp或电子邮件联系我们，我们将为您安排合适的咨询时间。

A: You can contact us via the website booking form, WhatsApp, or email, and we will arrange a suitable consultation time fornge a suitable consultation time for you。

 

Q：咨询方式有哪些？

Q: What consultation methods are available?

A：根据服务内容不同，可提供线上咨询或线下面谈服务。

A: Depending on the service, we can provide online consultations or in‑person meetings.

 

Q：咨询前需要准备什么资料？

Q: What information should I prepare before the consultation?

A：一般建议提供住宅平面图、房屋照片或相关资料，具体要求将由顾问提前告知。 A: We generally recommend providing a floor plan, photos of the property, or other relevant information. Specific requirements will be communicated by the consultant in advance.

 

Q：咨询需要多久？

Q: How long does a consultation take? A：不同项目所需时间不同，通常为30分钟至2小时不等。

A: The duration varies by service, usually between 30 minutes and 2 hours.

 

Q：咨询结果是否保证有效？

Q: Are the consultation results guaranteed to be effective?

A：本平台提供基于传统文化、环境规划及专业经验的建议，仅供参考，不构成任何保证或承诺。

A: Our platform provides recommendations based on traditional culture, environmental planning, and professional experience. They are for reference only and do not constitute any guarantee or promise.

 

Q：付款后可以退吗？

Q: Can I get a refund after payment?

A：如需取消或者更改预约，请提前联系我们。退款政策将根据具体服务项目而定。 A: If you need to cancel or change your appointment, please contact us in advance. The refund policy will depend on the specific service booked.

 

Q：平台是否提供上门服务？

Q: Do you provide on‑site services?

A：部分顾问可提供上门服务，具体需要根据地区及预约情况安排。可以根据具体情况，我们可通过视频会议、电话或线上沟通工具提供远程咨询服务。

A: Some consultants can provide on‑site services, depending on your location and appointment availability.

Yes. Depending on your situation, we can provide remote consultations via video call, phone, or online communication tools.